Please follow instructions below carefully to ensure that your return is processed promptly:
All returns must have a Magma Products issued Return Authorization Number (RA#). To obtain an RA#, contact Magma Products with the name of the purchaser and date of the purchase.
Items must be returned within 30 days of purchase to be eligible for a refund.
Items returned after 30 days of purchase date are subject to a 15% restocking/repackaging charge and are eligible for a Magma Shopsite credit only.
Discontinued items may not be eligible for return.
Returned items must be in "as new" condition with no visible signs of usage and must be in original salable packaging to be eligible for a refund.
Items should always be shipped using a method that uses a tracking number so it may easily be traced, if lost.
Returned items lost in transit will not be issued a refund or credit without proof of delivery to Magma Products.
Ship all returns to: Magma Products, Inc. 3940 Pixie Ave, Lakewood, CA 90712 - USA
Package your return merchandise carefully.
Credit will not be given for returned merchandise that incurs damage in transit.
Magma does not accept returns shipped to us "COD Freight".
We do not pay, credit, or refund any shipping costs unless the item (s) were processed incorrectly due to a Magma Product’s error.
Allow three weeks for processing the credit or refund.
Refunds may take up to 2 billing cycles to appear on your Credit Card statement.