Shipping Policy
Shipping Information
After we receive your order, please allow 2 to 3 business days (EXCLUDES weekends and holidays) for our team to physically put together your order and package it for shipping. Once this is complete, your order will be shipped to the ship-to address you supplied during checkout. We will notify you via email and provide you with a tracking number. Transit time will vary based on shipment method selected and the order ship to destination.
*Orders with expedited shipping placed after 12pm PST will be processed the next business day.
**Please note 2 day shipping method selected to ship to a PO BOX are shipped via USPS Priority Mail, which takes 2-3 days.
Shipping Rates
For domestic orders, our shipping rates are as follows:
Order Weight |
Standard Ground Shipping - Flat Rate Fee |
2 Day Shipping - Flat Rate Fee |
---|---|---|
4lbs |
$9.95 |
$29.95 |
4 to 14lbs |
$19.95 |
$39.95 |
15 to 24lbs |
$39.95 |
$79.95 |
>25lbs |
$79.95 |
Not available |
Where Do We Ship From?
Our warehouse is located in Lakewood, CA.
Freight Damage and Shipment Problems
All purchases from this website are made pursuant to a shipment contract.
All title and risk of loss for the purchased items pass to you, the purchaser, upon delivery of the items to the carrier.
You are responsible for filing any claims with the carriers for damage and/or lost shipments.
Products shipped by Magma Products LLC are properly packaged and protected; therefore, damage in transit is the responsibility of the carrier.
If a package appears damaged when you receive it, indicate the condition of the package on your receipt from the carrier.
If damage is discovered upon opening the package, notify the carrier and Magma Products LLC immediately.
Damage claims are handled through the carrier.
Be sure to retain packing materials for carrier inspection.
Claims for missing items or errors in shipment must be reported to Magma Products LLC within 5 days of order receipt.