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Shipping policy

Shipping Information

After we receive your order, please allow 2 to 3 business days (EXCLUDES weekends and holidays) for our team to physically put together your order and package it for shipping. Once this is complete, your order will be shipped to the ship-to address you supplied during checkout. We will notify you via email and provide you with a tracking number. Transit time will vary based on shipment method selected and the order ship to destination.

 

*Orders with expedited shipping placed after 12pm PST will be processed the next business day.

**Please note 2 day shipping method selected to ship to a PO BOX are shipped via USPS Priority Mail, which takes 2-3 days.

Shipping Rates

For domestic orders, our shipping rates are as follows:
For domestic orders, our shipping rates are as follows:

Order Weight

Standard Ground Shipping - Flat Rate Fee

2 Day Shipping - Flat Rate Fee

< 4lbs

$9.95

$29.95

4 to 14lbs

$19.95

$39.95

15 to 24lbs

$39.95

$79.95

>25lbs

$79.95

$199.95

For international orders, shipping rates vary and are based on real-time quotes received directly from the carrier (FedEx, UPS, USPS). These rates will be calculated and displayed after the shipping address is entered during the checkout process. Please note that the customer is responsible for paying all duties, customs, or applicable import fees assigned by the destination country.

Where Do We Ship From?
Our warehouse is located in Lakewood, CA.

Freight Damage and Shipment Problems

All purchases from this website are made pursuant to a shipment contract.

All title and risk of loss for the purchased items pass to you, the purchaser, upon delivery of the items to the carrier.

You are responsible for filing any claims with the carriers for damage and/or lost shipments.

Products shipped by Magma Products LLC are properly packaged and protected; therefore, damage in transit is the responsibility of the carrier.

If a package appears damaged when you receive it, indicate the condition of the package on your receipt from the carrier.

If damage is discovered upon opening the package, notify the carrier and Magma Products LLC immediately.

Damage claims are handled through the carrier.

Be sure to retain packing materials for carrier inspection.

SKU#: 10-777
20off
CO10-101
CO10-101-M
CO10-102
Crossover
Part Grill part
Price_Under $100
Reg Price
Shape_Crossover

Crossover Firebox Replacement Handle

Rated 4.4 out of 5
Based on 11 reviews
Regular price
$27.99
Sale price
$27.99
Regular price
$34.99
20% Off Through 10/13
Sold out
Unit price
per 

Shipping calculated at checkout.

Replacement side handle for Crossover Single or Double Firebox.

Reviews

average rating 4.4 out of 5
Based on 11 reviews
  • 5 Stars
    8 Reviews
  • 4 Stars
    1 Review
  • 3 Stars
    1 Review
  • 2 Stars
    0 Reviews
  • 1 Star
    1 Review
82% of reviewers would recommend this product to a friend
11 Reviews
Reviewed by Marc O.
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Marc A. Osheroff

Thanks for crediting me back for the cost of the repair parts

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Reviewed by Brian F.
Verified Buyer
I recommend this product
Rated 4 out of 5
Review posted

Be sure to set direction vertically before liffing

The double burner grill is SO heavy! Handles will (and did) break if you lift with them to the side.

However, company replaced no questions asked.

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Reviewed by Richard H.
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Easy replacement for your broken handle

I had the burner cover vertical(leaning against the side of the grill fixture), the handle extended, when the wind suddenly increased and blew the cover down onto the handle. It broke the handle. I contacted Magma, explained my circumstance, and ordered a replacement. It shipped promptly, and once received, I exchanged the new for the broken one in 10 minutes or less. Great service from Magma. If your handle is broken then this is an easy fix to have a support for your cover. I do not recommend breaking your handle. I do recommend Magma for the replacement.

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Reviewed by Jeremy T.
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Excellent customer service!!!!!

Really enjoy my recent purchase with magma. Making lots of memories with my family and friends.

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Reviewed by Karen R.
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Great customer service

The replacement handle was very easy t install and works exactly as it should.

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RV cooking scene with friends enjoying the magma crossover double burner stove and griddle
Couple enjoying cocktails on the boat with Magma drink holder and grill

Crossover Series

Elevate your outdoor cooking experience with the Crossover Series portable, modular cook system. The cook system transforms from stovetop, to grill, to pizza oven, to plancha to griddle with ease. Let Magma help you create magnificent meals from morning to night.