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Shipping policy

Shipping Information

After we receive your order, please allow 2 to 3 business days (EXCLUDES weekends and holidays) for our team to physically put together your order and package it for shipping. Once this is complete, your order will be shipped to the ship-to address you supplied during checkout. We will notify you via email and provide you with a tracking number. Transit time will vary based on shipment method selected and the order ship to destination.

 

*Orders with expedited shipping placed after 12pm PST will be processed the next business day.

**Please note 2 day shipping method selected to ship to a PO BOX are shipped via USPS Priority Mail, which takes 2-3 days.

Shipping Rates

For domestic orders, our shipping rates are as follows:
For domestic orders, our shipping rates are as follows:

Order Weight

Standard Ground Shipping - Flat Rate Fee

2 Day Shipping - Flat Rate Fee

< 4lbs

$9.95

$29.95

4 to 14lbs

$19.95

$39.95

15 to 24lbs

$39.95

$79.95

>25lbs

$79.95

$199.95
For international orders, shipping rates vary and are based on real-time quotes received directly from the carrier (FedEx, UPS, USPS). These rates will be calculated and displayed after the shipping address is entered during the checkout process. Please note that the customer is responsible for paying all duties, customs, or applicable import fees assigned by the destination country.

Where Do We Ship From?
Our warehouse is located in Lakewood, CA.

Freight Damage and Shipment Problems

All purchases from this website are made pursuant to a shipment contract.

All title and risk of loss for the purchased items pass to you, the purchaser, upon delivery of the items to the carrier.

You are responsible for filing any claims with the carriers for damage and/or lost shipments.

Products shipped by Magma Products LLC are properly packaged and protected; therefore, damage in transit is the responsibility of the carrier.

If a package appears damaged when you receive it, indicate the condition of the package on your receipt from the carrier.

If damage is discovered upon opening the package, notify the carrier and Magma Products LLC immediately.

Damage claims are handled through the carrier.

Be sure to retain packing materials for carrier inspection.

SKU#: 10-965
20off
A10-1218-2
A10-1218-2-CSA
A10-1218-2AU-3
A10-1218-2CE-2
A10-1218-2GS
A10-1218-2GS-CSA
A10-1218-2GSAU-3
A10-1218-2GSNZ-3
A10-1218-2NZ-3
A10-1218-GSCE-2
A10-918-2
A10-918-2-CSA
A10-918-2AU-3
A10-918-2CE-
A10-918-2CE-2
A10-918-2GS
A10-918-2GS-CSA
A10-918-2GSAU-3
A10-918-2GSCE-2
A10-918-2GSNZ-3
A10-918-2NZ-3
Part Grill part
Price_Under $100
Reg Price
withSizeSpecs

Radiant Plate - 10-965

Rated 4.9 out of 5
Based on 10 reviews
Amazon Reviews
$34.39
$34.39
$42.99
20% Off Through 11/28
Sold out

Shipping calculated at checkout.

Replacement part compatible with the following grill part numbers: A10-1218--GSCE-2, A10-1218-2, A10-1218-2-CSA, A10-1218-2AU-3, A10-1218-2CE-2, A10-1218-2GS, A10-1218-2GS-CSA, A10-1218-2GSAU-3, A10-1218-2GSNZ-3, A10-1218-2NZ-3, A10-918-2, A10-918-2-CSA, A10-918-2AU-3, A10-918-2CE-2, A10-918-2GSAU-3, A10-918-2GSCE-2, A10-918-2GSNZ-3, A10-918-2NZ-3

Sizing

Dimensions:

Weight 1.50 lb (0.69 kg)

Specifications:

Construction Materials:

Exterior 18-8 Stainless Steel

Other:

Warranty 1 Year

Reviews

Write a Review
average rating 4.9 out of 5
Based on 10 reviews
  • 5 Stars
    9 Reviews
  • 4 Stars
    1 Review
  • 3 Stars
    0 Reviews
  • 2 Stars
    0 Reviews
  • 1 Star
    0 Reviews
100% of reviewers would recommend this product to a friend
10 Reviews
Reviewed by Jeff R.
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

BBQ looks brand new

So easy to refurbish my grill. Looks brand new

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Reviewed by Juanita J C.
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Replacement

Perfect replacement! Thanks. You have a great product.

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Reviewed by Oded G.
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

As promised

Worked well with issues as of now

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Reviewed by Kyle T.
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Satisfied

Delivered quickly, easy install and nice to have parts available.

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Reviewed by Mark E.
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

New parts for an old grill

My approximately 17 year old Magma Neptune grill has been used almost daily and is on its third burner and this is the second or third radiant plate. The grill is back to working like new.

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RV cooking scene with friends enjoying the magma crossover double burner stove and griddle
Couple enjoying cocktails on the boat with Magma drink holder and grill